A Tim Hortons location in Toronto is getting attention after a video showing a bizarre altercation between a staff member and customer is making the rounds.
Even the most patriotic among us can likely agree that Tim Hortons, in spite of its icon status, can be — and frequently is — hit or miss.
Whether it’s a bizarre menu item added to the rotation or a less-than-stellar interaction within one of the chain’s cafes or, converseley, warming hearts by reintroducing retro menu items or, inexplicably, creating a Timbit-themed musical, you can count on good ol’ Timmies to always keep you guessing.
In the latest instance of strangeness at a local Tim Horton’s location, a video had been making the rounds on TikTok, showing an altercation between a disgruntled customer and staff where it isn’t exactly apparent who’s actually in the wrong.
The video, shot at the Tim Horton’s location at Keele and St. Clair (which the original poster of the video claims is in need of “managerial attention,”) shows the cameraman approaching what appears to be a drive-thru window, attempting to return a seemingly half-eaten pastry.
“This smells,” the man behind the camera says, “this is rotten.”
The man working offers a refund or a different item of food to the person filming the video, but the cameraman continues, insisting that he’ll “sue” the store for allegedly serving him “rotten” food.
He flashes the food item — which appears to be an Herb & Garlic Savoury Pastry — briefly at the camera, albeit not for long enough to discern whether mould or any other sort of spoiling is present, before suggesting that the staff member take a bite and see for himself.
“You already ate it, so I can’t,” the staff member responds.
In the end, the staff member offers the cameraman a refund for the allegedly “rotten” piece of food, which he accepts.
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While there was no further elaboration on how the interaction ended up wrapping up, the comment section of the TikTok, which has managed to rake up a whopping almost 500K views at the time of publication, seem to skew fairly heavily against Tim Hortons.
“I don’t trust Tim Hortons anymore,” one person comments.
“Disgusting, Tim Hortons [has] gotten worse, […] serving rotten food like they use dirty mop water to mop the floors and the coffees [are watered] down,” writes another.
Others, though, argue that the customer entered the situation with undue aggression and hostility when the person working did everything in his power to rectify the situation.
“The customer was kinda [a] bully,” one person writes. “The employee was being very nice [and] cooperative.”
At the time of publication, Tim Hortons has not responded to blogTO’s request for comment, including confirmation as to whether the reports of mouldy food being served on the premises were factual or overblown.
